Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a Full Time Customer Service Representative at our Corporate office in Rock Island, IL.

Hours: Monday - Friday, Between 7:00am to 5:00pm

Pay is $18.00/Hour

Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.

Position Summary:

To provide exceptional Customer Service.

Essential Functions:

• Answer customer calls and questions
• Monitor the call queue to ensure that department is meeting goal times
• Respond to emails received in the customer service ticket box
• Respond to emails received in the pick- up ticket box
• Respond to Customer Queries on Web Chat
• Trace and monitor critical accounts to ensure on-time delivery
• Create monthly service reports for customers
• Problem-solve customer issues that arise throughout the day
• Rotate as Receptionist
• Answer all phone calls coming in to the Corporate Office by operating the switchboard
• Greet Visitors and applicants as they enter and assist them with their needs
• Customer database maintenance
• Complete pick-up logging
• Stuff and mail all paper invoices to customers
• Prepare weekly timecards and various outgoing mailings
• Perform other duties as needed

Minimum Requirements:

• High School education or equivalent
• Excellent Customer Service & Telephone Etiquette
• Excellent communication skills- verbal and written
• Excellent Mindset
• Detail-oriented
• 45-50 WPM typing skills
• Proficient in Microsoft Excel
• Ability to work in a team as well as independently
• Excellent attendance

Working Conditions/Physical Requirements:

• Primarily sedentary work, which involves sitting most of the time
• May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
• Visual Acuity including regular use of items including a computer screen or monitor
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
• Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others