Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a Full Time OS&D (Overages, Shortages, & Damages) Clerk at our Ankeny, IA terminal.

Hours: Monday - Friday

Pay: $19.00/Hour

Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.

Position Summary:

Locating and correctly placing over, short, damaged, and missing freight as well as preventing claims.

Essential Functions:

• Daily telephone and written communication with internal and external customers
• Locate missing freight and overages, shortages, and damaged freight
• Monitor the OS&D webs daily as assigned in addition to answering the OS&D lines
• Review manifests, bills of lading, and delivery receipts
• Assist terminals in regards to all OS&D freight
• Research miss-delivered freight and ensure it gets delivered correctly
• Request dispositions, re-delivery charges, and re-consignment charges to ensure freight keeps moving to its destination
• May assist with customer service/pick up calls and set appointments as needed
• Other duties as needed

Minimum Requirements:

• High School completion or equivalent
• Computer skills including Microsoft Office
• Office experience preferred, but not required
• Ability to multi-task in a fast paced environment
• Detail-oriented, problem-solver, self-motivated
• Excellent verbal and written communication skills
• Ability to establish and maintain great relationships with customers
• Ability to work in a team as well as individually
• Excellent attendance

Working Conditions/Physical Requirements:

• Primarily sedentary work, which involves sitting most of the time
• May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
• Visual Acuity including regular use of items including a computer screen or monitor
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
• Talking and hearing required to communicate with and listen to others to share or receive information; will be exposed to noise including telephone, office machinery, and conversations of others
• Based on accuracy and performance, the employee may be eligible to work discussed shifts at the corporate office or at a home-based location.